All UCSF students are invited to respond to the biannual Student Services Survey. The Survey measures student satisfaction with services under the Campus Life Services, Office of Diversity and Outreach, and Student Academic Affairs umbrellas.
Student Life, which administers the Survey, called for students to respond to the 2022 Survey from January 19 through February 15. In all, 928 – about 29% – of UCSF’s 3,178 enrolled students participated.
Students from all schools and programs are represented in the survey results, as follows:
- 127 dentistry students
- 226 graduate (PhD and master's) students
- 233 medical students
- 154 nursing students
- 136 pharmacy students
- 52 physical therapy students
Satisfaction with Services
| Service | # of respondents | total very satisfied or satisfied | % very satisfied | % satisfied | % dissatisfied | % very dissatisfied |
|---|---|---|---|---|---|---|
| Basic Needs and Food Security | 440 | 97% | 62.95 | 33.86 | 2.5 | 0.68 |
| CARE Advocate | 29 | 100% | 62.07 | 37.93 | 0 | 0 |
| Educational Technology Services | 57 | 93% | 47.37 | 45.61 | 7.02 | 0 |
| Family Services | 6 | 83% | 16.67 | 66.67 | 16.67 | 0 |
| First Generation Support Services | 111 | 94% | 53.15 | 40.54 | 6.31 | 0 |
| Fitness and Recreation | 458 | 89% | 31.66 | 56.99 | 10.04 | 1.31 |
| Housing Services | 202 | 80% | 21.29 | 58.42 | 15.84 | 4.46 |
| International Students and Scholars Office | 37 | 89% | 43.24 | 45.95 | 5.41 | 5.41 |
| Learning Resource Services | 67 | 91% | 50.75 | 40.3 | 4.48 | 4.48 |
| LGBT Resource Center | 21 | 81% | 47.62 | 33.33 | 19.05 | 0 |
| Library | 469 | 94% | 43.92 | 49.68 | 5.7 | .64 |
| Multicultural Resource Center | 35 | 91% | 48.57 | 42.86 | 8.57 | 0 |
| Office of Career and Professional Development | 259 | 97% | 57.53 | 39.77 | 1.54 | 1.16 |
| Office of the Registrar | 289 | 94% | 30.45 | 63.67 | 5.19 | 0.69 |
| Police Department | 40 | 80% | 32.5 | 47.5 | 5 | 15 |
| Student Disability Services | 95 | 96% | 72.63 | 23.16 | 3.16 | 1.05 |
| Student Financial Services | 359 | 95% | 40.39 | 54.87 | 3.62 | 1.11 |
| Student Health and Counseling Services | 445 | 82% | 34.16 | 47.64 | 14.38 | 3.82 |
| Student Veteran and Military Support Services | 13 | 100% | 61.54 | 38.46 | 0 | 0 |
| Synapse (the UCSF student newspaper) | 91 | 98% | 34.07 | 63.74 | 2.2 | 0 |
| Transportation Services | 418 | 90% | 28.95 | 61.24 | 7.66 | 2.15 |
How students want services delivered
Students will expect flexibility in the post-pandemic world. We asked them to indicate their preferences for online, hybrid, or in-person services.
| Type of service | online | hybrid | in person |
|---|---|---|---|
| Individual Meetings | 35% | 46% | 19% |
| Small Group Meetings/Presentations | 30% | 41% | 29% |
| Large Group Meetings/Presentations | 51% | 34% | 15% |
| Events and Socials | 16% | 23% | 61% |
Reaching Out
Students tell us these are the top three most effective ways to reach them
- campus newsletters
- school/program listservs
- digital signage
Students want more assistance with...
Students tell us these are the top three things they want more of.
- building community
- finances
- mental health