2018 Student Services Survey Results

Who took the survey?

  • 822 students (about 26% of all enrolled)
  • Students from all of the professional schools and the Graduate Division responded
    • 14% of respondents were dentistry students
    • 33% were graduate students
    • 21% were medical students
    • 14% were nursing students
    • 18% were pharmacy students
  • Gender of respondents
    • 69% female
    • 30% male
    • 1% other
  • Year in program
    • 60% first year
    • 19% second year
    • 12% third year
    • 9% fourth year or more
  • Race/Ethnicity
    • 41% Asian
    • 4% Black
    • 14% Hispanic
    • 4% Multiracial
    • 32% White
    • 5% unknown
  • In addition, 27% of respondents indicated they are first generation college students.

Satisfaction with Services

Service # of respondents % very dissatisfied % dissatisfied % satisfied % very satisfied
Fitness & Recreation 596 .84 2.85 50.5 45.81
Student Health & Counseling Services 495 .61 3.23 41.01 55.15
Student Financial Aid 431 .93 4.41 43.16 51.51
Transportation Services 382 1.83 9.42 58.9 29.84
Office of the Registrar 329 .91 4.56 61.09 33.43
Office of Career & Profssional Development 265 .75 3.4 46.42 49.43
Housing Services 261 2.68 12.26 57.09 27.97
Educational Technology Services 128 0 3.13 48.44 48.44
Synapse (the UCSF student newspaper) 128 1.56 1.56 60.16 36.72
Multicultural Resource Center 91 2.2 3.3 37.36 57.14
First Generation Support Services 81 3.7 3.7 43.21 49.38
Student Disability Services 64 0 4.69 37.5 57.81
Learning Resource Services 46 0 4.35 58.7 36.96
LGBT Resource Center 37 5.41 2.7 29.73 62.16
International Students & Scholars Office 29 0 3.45 58.62 37.93

Survey results for two additional services – Family Services and Veterans Support Services – are not shown in the table above due to small number of respondents, i.e. to protect student anonymity.

Selected Comments

“I appreciate how UCSF Student Financial Aid succeeds in the big things, like ensuring students receive their financial aid, but also values the little things, like greeting you with a smile.”

“The people of the Office of Career & Professional Development are thoughtful, productive, engaging, and inspiring. I credit OCPD’s programs largely for my positive experience as a graduate student at UCSF.”

Learning Resource Services “...helped me a lot by providing me resources to study effectively.”

“I love Student Health and Counseling Services. While I was going through a rough time, they were very helpful in setting up some counseling sessions and have been very informative and answer my questions as soon as they can.”

“The best service the UCSF offers for its students, in my opinion, is the Rec Pass [offered by Fitness and Recreation]. It is an unbelievable deal for students and has greatly improved my wellbeing as a medical student.”

International Students and Scholars Office officers are all very friendly and supportive. A lot of times international students here don’t feel getting enough support, especially mentally, because we are either lonely here or having no family here. The friendliness then became really important!”